You Said, We Did

At St James Medical Practice, we value our patients’ voices and are committed to listening to your feedback.

Whether it comes from surveys, Friends and Family Test responses, complaints, compliments, or direct conversations, we take every comment seriously.

This page is where we share the changes and improvements we’ve made to our services in response to what you have told us. It’s our way of showing that your feedback really does make a difference and helps us to provide better care for our community.

Visit regularly to see how your suggestions are shaping the way we work.

You Said, We Did – Recent Examples

You Said: Phone lines are sometimes too busy, and it can be hard to get through in the mornings.
We Did: We increased the number of reception staff answering calls during peak hours and introduced a new telephone system with call-back features to reduce waiting times.

You Said: It can be confusing to know which clinician is best to book an appointment with.
We Did: We updated our website with a clear “Who to See” guide and trained our reception team to help direct patients to the most appropriate clinician.

You Said: Patients would like more updates about practice changes and health campaigns.
We Did: We launched our Instagram page and now post regular updates about closures, clinics, health awareness days, and services.

You Said: Feedback forms were not always easy to find.
We Did: We added Friends and Family Test cards to reception and enabled online feedback options via our website.

You Said: Some patients found it difficult when our James Street site closed.
We Did: We worked with local partners to ensure smooth relocation into temporary sites, kept patients updated via texts, letters, and social media, and held a couple of virtual Q&A sessions to answer patient concerns.

We will keep adding new examples here, so you can see how your feedback helps us improve.

Published: Aug 27, 2025