Update personal details

If your name has changed due to Marriage or by Deed Poll, can you please provide us with a copy of the appropriate document (requirement of Department of Health).

Please let us know as soon as possible if you change your address, telephone number or name. It is important that we have up to date contact details in case we need to contact you.

You can change this information online: Contact us online


Register a Carer

It is important that we know if you are a carer so that we can make sure you receive information, services and the help that is available. 

If you are a carer, please complete this form: Contact us online

Get help and advice

Get expert benefits advice, plus help filling in claim forms, from:

Are you a Carer?

If you're an unpaid carer, aged 18 and over, supporting someone in Waltham Forest, we’re here to help with online help and advice, as well as 1-2-1 practical and emotional support. Remember, you don’t have to wait until crisis point before asking for help - the earlier you ask, the bigger difference it can make. 

Learn more about getting support


Most referrals to other specialists will require you seeing or speaking with a clinician, however, there are a number of services locally, that you are able to make self-referrals to.

See our local and national support services and self-referrals 

Booked referral through NHS e-Referral (Choose and Book)

If your Doctor has referred you to a specialist for further care you will be asked to book your appointment using the ‘NHS e-Referral’ system.

You will receive a letter from us within 2 weeks giving details of how to book your appointment and any passwords you may need.

To track your e-Referral you will need the following details to log into the e-Referral website: 

  • Your date of birth
  • Reference number – this will be on the first page of your letter
  • Password – this will be on the second page of your letter

Log in to NHS Manage Your Referral

Frequently asked questions

Book an appointment using the NHS e-Referral Service

Referred to a local hospital

If your referral was to one of the following hospitals, you will need to contact them directly.

See My Planned Care to get the correct contact details

Waiting to receive a referral

  • If you are waiting to receive a referral from us please contact us
  • If you are waiting to hear about an appointment at one of the Barts Health Hospitals you can call their AIRS helpline on 03456 029 906