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About the Surgery
Welcome to our Practice website, we hope you find it a useful tool to help navigate your healthcare needs.
Here at St James Medical Practice, we are a committed and well-established family GP Practice. We endeavour to serve our local community in providing the best quality medical care. We offer a friendly, welcoming environment in which we hope patients feel comfortable and confident enough to confide in us.
Our Mission Statement
Here at St James Medical Practice, we endeavour to serve our local community by providing the best quality medical care we can. We offer a friendly, welcoming environment in which we hope patients feel comfortable and confident enough to confide in us.
We aim to undertake the following:
- Provide each and every person with the respect and dignity in which they deserve.
- See all patients in a timely manner.
- Discuss different treatment options with you, and when appropriate refer you onto the relevant specialist/s for further care.
- Build and to continue to build a level of trust with you, and assure you that patient confidentially is strictly adhered to at all times.
- Provide a duty of care to you, with emphasis on our young and elderly patients.
In return we would like to kindly ask you to:
- Always try to give at least 24hours notice if you are unable to attend your scheduled appointment.
- Appreciate that emergency appointments are only available for urgent medical emergencies and all non-urgent/routine enquiries should be actioned routinely with a routine appointment.
- Treat all our staff with respect.
- Appreciate all appointments are scheduled to last no more than 10 minutes, however, double appointments consisting of 20 minutes are available upon request.
- Provide us with fair and honest feedback on the services in which we provide you. You can do this by either completing a patient feedback form or alternatively you can use our feedback podium held within the patient waiting area.
- Be considerate of your surroundings, and the people around you.
Primary Care Network (PCN)
St James Medical Practice is part of the Walthamstow West Primary Care Network and we collaborate across the following practices:
- Queens Road Medical Centre
- Grove Road Medical Centre
- Higham Hill Medical Centre
- The Seymour Practice
We have a combined practice list size of approximately 48,050 patients.
Opening Hours
Find out when we're open and how to get help when we're closed.
Surgery Staff
Meet the surgery team
Surgery Policies and Procedures
View our surgery's policies and procedures including GP Earnings and our webite Accessibility Statement.
Complaints and Feedback
We welcome feedback to tell us what we are doing right and what we can improve.
Friends and Family Test
The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It's a quick and anonymous way to give your views after receiving NHS care or treatment.
We want you to have the best possible experience of care. Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.
This film explains how people who use NHS services can give feedback on their experience of care and treatment by using the NHS Friends and Family Test (FFT).
NHS Ratings and Reviews
We encourage our patients to let us know about their positive experiences at our practice. If you'd like to leave a review, please do so on the NHS website
Complaints
If you've had a bad experience we'd also like to know. View our complaints procedure.
Practice Performance
National General Practice Profile
These profiles are designed to support GPs, Primary Care Networks (PCNs), integrated care boards (ICBs) and local authorities to ensure that they are providing and commissioning effective and appropriate healthcare services for their local population.
GP Patient Survey
The GP Patient Survey is an independent survey run by Ipsos MORI on behalf of NHS England. The survey is sent out to over two million people across England. The results show how people feel about their GP practice.
Care Quality Commission
The Care Quality Commission (CQC) makes sure Hospitals, Care Homes, Dental and GP surgeries, and all other care services in England provide people with safe, effective, compassionate, and high-quality care and encourages them to make improvements where possible.
Our overall CQC Rating was: GOOD
Patient Participation Group (PPG)
The Practice strives to provide excellent healthcare. We welcome constructive feedback and suggestions to help shape our services to serve the needs of all our patients. Our Patient Participation Group (PPG) meets at the practice to provide a forum for discussion about the practice.
For more information, please see our Patient Group pages.
Latest News
All the latest news and information from the surgery and our patient community.
Work With Us
Join the staff team.