We have a flexible appointment system that allows patients to book routine appointments online around other commitments while offering same daycare in urgent cases when needed.
We would like to take this opportunity to remind you that one appointment is one problem only. As you can understand, GPs need more time to deal with your problems as each appointment is only 10 minutes. If you have more than one problem, or require an interpreter then please call the surgery direct to book a double appointment. Please do not do this via online patient access.
Please ensure you turn up in time for your appointment. If you are more than 10 minutes late for your appointment you will need to rebook.
If you require urgent medical attention that cannot wait for a routine appointment, you will be asked for a contact number and a brief explanation of the medical emergency. A Clinician will then give you a callback and either offer treatment over the phone or book you an appointment where appropriate. If an emergency appointment is needed please contact the Practice as early as possible during surgery hours, this means as close to 8am as possible. In a life-threatening emergency please call 999.
Separate to the daily Telephone Triage system we use for urgent appointments, patients can also book a routine telephone call with a GP for things that don’t require a face-to-face consultation. These can be helpful if you feel that you don’t need a physical examination or have a clinical query such as discussing results.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. It is practice policy to review the registration of patients who continually fail to attend their appointments ultimately resulting in removal from the practice list.