Confidentiality
All members of staff sign a confidentiality clause as part of their
terms of employment.
When you telephone for medical attention the
receptionist may ask for a few personal details to ensure that you
receive the best and most appropriate care and treatment. The Practice
is registered under the Data Protection Act. It is sometimes necessary
to share information with other clinicians who need to know about you
(e.g. as part of a referral) or with other persons for whom you have
given your consent (e.g. insurance companies, solicitors etc). The
Practice will, however, ensure that patient confidentiality is
maintained at all times.
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STAFF PROTECTION
A zero tolerance policy towards violent, threatening and abusive
behaviour albeit verbal or physical is now in place throughout the
National Health Service.
The staff in this practice have the right to do their work in an
environment free from such violence and everything will be done to
protect that right. At no time will such behaviour be tolerated in this
practice and if the rights of our staff are not respected we may choose
to inform the Police and make arrangements for offending Patients to be
removed from our practice list.
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PRACTICE CHARTER
It is our belief that the relationship that exists between a doctor and
his/her patient is one of mutual trust. The sole aim for us as a
Practice Team is to provide the best possible service to our patients
and to care for you. The care of your health is a partnership between
yourself and our Primary Health Care Team. The success of that
partnership depends on co-operation between us.
GPs’ Responsibilities
You will be treated as an individual and will be
shown courtesy and respect at all times irrespective of race,
religious or cultural beliefs, gender or disability.
You should not normally wait longer than 2 working
days for an appointment.
You will be seen by the Doctor of your choice
whenever possible.
You will always be seen the same day for a genuine
medical emergency.
Patients requiring urgent medical attention who
are too ill to visit the surgery will be seen at home.
An out of hours emergency service is available for
patients whose conditions are severe and cannot wait until normal
surgery hours.
You have a right to confidentiality.
You will be informed if there will be a delay of
more than 30 minutes for your appointment.
Your repeat prescription will be ready for
collection within 48 working hours of your request.
You have the right to see your health records,
subject to the limitations in the law. A charge may be made.
Your suggestions and comments about the services
offered will be considered sympathetically and any complaint dealt
with quickly.
Patients' Responsibilities
Please treat all practice staff with courtesy and
respect
Please do not ask for information about anyone
other than yourself
Remember, you are responsible for your own health
and that of your children. We will give you our professional help
and advice. Please act upon it.
Please tell us immediately of any change of name,
address, telephone numbers etc.
An appointment is for ONE PERSON only.
Only request a same day emergency appointment if
the problem is a MEDICAL emergency
Home visit requests should be made before 10.30 am
whenever possible and should be MEDICALLY justifiable and not for
social reasons.
Out of Hours Service (e.g. evenings, nights,
weekends, bank holidays etc) should only be used by those patients
whose conditions are severe and cannot wait until normal surgery
hours
Please let us know if you are unable to keep or no
longer require a booked appointment. We can then offer it to another
patient
Please keep your phone calls to the surgery brief
and avoid calling during peak morning time for non-urgent matters.
Test results take time to reach us, so please do
not ring before you have been asked to do so.
Please read the REPEAT PRESCRIPTION procedure in
our practice booklet or see our
Repeat Prescription page.
Please do not ask the Doctor or Nurse to issue
repeat prescriptions during consultation time.
Please read our practice booklet. This will help
you to get the best out of the services we offer.
If you have any comment to make about our Charter, be
it good or bad, the Practice would like to hear about it. Please contact
the Practice Manager who will be happy to discuss any aspect of the
surgery services with you.
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FREEDOM OF INFORMATION ACT PUBLICATION SCHEME
The Freedom of Information Act 2000 obliges the practice to produce a
Publication Scheme. A Publication Scheme is a guide to the 'classes' of
information the practice intends to routinely make available.
This scheme is available from reception.
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